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Shipment Lost/Never Received.Updated a year ago

In the unlikely event that your order never arrives, we’d love to do what we can to help and support. All lost shipments need to be reported within 7 days of the marked delivery date. Orders totaling more than $500 typically require a police report filed for theft if the package tracking shows that it was delivered to the address on your order. If this has happened to you, reach out to us at and we’ll help sort it out.

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