# diyhairpinlegs

> Public Help Center articles for diyhairpinlegs.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What size legs should I get for my table, bench, desk, etc.?](https://support.diyhairpinlegs.com/en-US/what-size-legs-should-i-get-for-my-table-bench-desk-etc-218450.md): First, we recommend determining the total height of the desk, dining table, coffee table, side table, workbench, credenza, or other furniture piece that you are making or retrofitting. Next subtract the thickness of the top you are mounting from the
- [Are your hairpin legs good quality?](https://support.diyhairpinlegs.com/en-US/are-your-hairpin-legs-good-quality-218455.md): We sure think so and think you will too. Hairpin legs made from our American milled, cold-rolled, and recycled steel are built to last.
- [You really offer a Lifetime Guarantee?](https://support.diyhairpinlegs.com/en-US/you-really-offer-a-lifetime-guarantee-218456.md): We sure do! Now, here's the thing, if you are caught taking pictures of running over your legs with a tank (like this one), and intentionally trying to destroy them, it's hard for us to honor that. But yeah, for pretty much anything that's not inten
- [Do you really only do one thing - make hairpin legs?](https://support.diyhairpinlegs.com/en-US/do-you-really-only-do-one-thing---make-hairpin-legs-218457.md): That's it... well, that's all it used to be, but customers kept asking us to make some more metal goods, so we obliged. That said, we started doing projects for ourselves and decided that we wanted to share great quality hairpin legs for makers, coup
- [How do you measure the height of your hairpin legs?](https://support.diyhairpinlegs.com/en-US/how-do-you-measure-the-height-of-your-hairpin-legs-218459.md): Our hairpin legs are all angled from the weld point to the "pointy end of the baseplate" that attaches to furniture/wood slab, etc. There is no outward "splay" for the bottom of the leg. Meaning you can mount your leg right up to the corner of a tabl
- [Wait, what about rust?](https://support.diyhairpinlegs.com/en-US/wait-what-about-rust-218460.md): With raw steel, surface rust is always a possibility. For our hairpin legs we use cold-rolled, American milled, recycled steel. We ship our raw products with a rust-resistant coating to keep them looking good for you in transit. Once you receive the
- [What are your hairpin leg mounting plate dimensions?](https://support.diyhairpinlegs.com/en-US/what-are-your-hairpin-leg-mounting-plate-dimensions-218461.md): We use L-shaped base plates for our legs. Each has 4 holes drilled to use for attachments. Full details on the brackets are in the image below:
- [What about screw sizes?](https://support.diyhairpinlegs.com/en-US/what-about-screw-sizes-218462.md): We ship a set of screws with each of our hairpin legs to get you started. They are ##8-11 x 1-1/4" Phillips Pan Head Coarse Thread Black Phosphate/Wax Screws. These won't work for every application, but they'll get you started.
- [Are your legs sold as sets or singles?](https://support.diyhairpinlegs.com/en-US/are-your-legs-sold-as-sets-or-singles-218732.md): Most of our hairpin legs are sold either in sets of 3 or are sold individually as we have many customers that order different sizes for their projects. The easiest way to tell the difference is by looking at the photo and above the price there should
- [What would you suggest for seating arrangement?](https://support.diyhairpinlegs.com/en-US/what-would-you-suggest-for-seating-arrangement-342065.md): We recommend a minimum of 12" from the end of the table for end seating legroom. Then, for the sides of the table, the goal is to give each person around 24" for each seating area. For the width of the table, the rule of thumb is that you want the fo
- [Do you do any custom height orders?](https://support.diyhairpinlegs.com/en-US/do-you-do-any-custom-height-orders-218463.md): We're open to doing custom sizes as well and have done it for a lot of customers around the world. Shoot us a note at and we'll get back to you right away to see if we can help out. We offer the largest selection of product heights from 4" - 40" tall
- [What is your return policy?](https://support.diyhairpinlegs.com/en-US/what-is-your-return-policy-218464.md): RETURN & EXCHANGE POLICY USA CustomersAs a company that focuses on creating custom sizes and that manufactures to your specification, returns can get a little tricky. Over the years we've tried to offer partial refunds, returns, and cancellations. Ho
- [How long will it take to receive my order?](https://support.diyhairpinlegs.com/en-US/how-long-will-it-take-to-receive-my-order-218453.md): As soon as your order comes in, we'll get to work and hand make it to help guarantee quality. Each order is handcrafted in the USA and our lead times are usually noted on the product page. They can range from a week or so to 6-10 weeks or more depend
- [Missing Items/Wrong items shipped.](https://support.diyhairpinlegs.com/en-US/missing-itemswrong-items-shipped-218466.md): If there is anything missing from your order, or if you received the wrong items, we messed up! It happens and we’d love to correct that, please accept our apology and let’s work together to make it right. In order to correct receiving a wrong item,
- [Shipment Lost/Never Received.](https://support.diyhairpinlegs.com/en-US/shipment-lostnever-received-218467.md): In the unlikely event that your order never arrives, we’d love to do what we can to help and support. All lost shipments need to be reported within 7 days of the marked delivery date. Orders totaling more than $500 typically require a police report f
- [Do you offer international shipping?](https://support.diyhairpinlegs.com/en-US/do-you-offer-international-shipping-218469.md): We sure do! We now ship to most countries worldwide. If you do not see an option for your country/city at checkout, please let us know at support@diyhairpinlegs.com
- [What’s going on with DIY Hairpin Legs?](https://support.diyhairpinlegs.com/en-US/what%E2%80%99s-going-on-with-diy-hairpin-legs-1418201.md): DIY Hairpin Legs was recently acquired by MRCA — a U.S.-based company focused on building great American manufacturing brands. They’ve brought in more resources, stronger systems, and more production support. You can read the full press release here:
- [When will my order ship?](https://support.diyhairpinlegs.com/en-US/when-will-my-order-ship-1324858.md): If you placed your hairpin leg order on or before February 20th, it has already been produced and is currently being sorted and prepped for powder coating. We expect most of those orders to ship by the end of next week or mid the following week at th
- [What’s the status of specific products?](https://support.diyhairpinlegs.com/en-US/what%E2%80%99s-the-status-of-specific-products-1418186.md): Here’s where things stand:. • Hairpin Legs: All orders placed on or before Feb 20th have been produced and are being prepped for powder coating.• Hairpin Shelf Brackets: Shipping has resumed and is running more smoothly.• Tube Steel Legs: Production
- [Why is my order delayed?](https://support.diyhairpinlegs.com/en-US/why-is-my-order-delayed-1324854.md): The short version: transitioning to our new production facility took longer than expected. We had to shut down our old facility before the new one was fully ramped up — and that caused a backlog.The good news is we’re finally getting through that. We
- [Why wasn’t I notified earlier about this?](https://support.diyhairpinlegs.com/en-US/why-wasn%E2%80%99t-i-notified-earlier-about-this-1324857.md): You’re absolutely right to be frustrated if you’ve experienced poor communication or received inaccurate estimates. Our support team has been overwhelmed, and that’s something we’re actively working to improve. As of April 14th we now have capacity
- [Why can’t you give me a specific ship date for my order right now?](https://support.diyhairpinlegs.com/en-US/why-can%E2%80%99t-you-give-me-a-specific-ship-date-for-my-order-right-now-1324860.md): The short answer is that we made a decision to close our NV facility and migrate to our new TX production facility in a very quick manner and we were wrong about how long it would take. The ramp-up at our Texas facility is taking longer than we origi
- [Why should I keep my order instead of canceling?](https://support.diyhairpinlegs.com/en-US/why-should-i-keep-my-order-instead-of-canceling-1324861.md): We totally understand your frustration. That said, here’s why many customers are choosing to stay with us:. You’re already in our queue — canceling and reordering later may lead to more delays. Production capacity is ramping quickly now. We’re aiming
- [Can I get a Refund?](https://support.diyhairpinlegs.com/en-US/can-i-get-a-refund-1324867.md): We’re doing everything we can to avoid that, but we’re not here to force you into a bad experience. If your order has been delayed significantly (especially over our stated 10 week timeline) and you're feeling stuck, reach out — we’ll work with you t
- [Who is the Acquiring Company and what’s going to change?](https://support.diyhairpinlegs.com/en-US/who-is-the-acquiring-company-and-what%E2%80%99s-going-to-change-1324869.md): While we haven’t yet shared the name of the acquiring company (we will very soon) we can share that it’s a U.S.-based company that supports and grows manufacturing brands like ours. They’ve brought in more resources, more scale, and a national netwo
- [Will my sales rep or account manager still be with DIY Hairpin Legs?](https://support.diyhairpinlegs.com/en-US/will-my-sales-rep-or-account-manager-still-be-with-diy-hairpin-legs-1324871.md): Yes — your main point of contact remains the same. Our team is still here and fully focused on supporting you through this transition and beyond.
- [Will pricing or terms change under the new Ownership?](https://support.diyhairpinlegs.com/en-US/will-pricing-or-terms-change-under-the-new-ownership-1324872.md): There are no immediate changes to pricing or account terms. If anything changes down the line, we’ll communicate directly with you well in advance.
- [Can I get prioritized or batch shipping if I have multiple open orders?](https://support.diyhairpinlegs.com/en-US/can-i-get-prioritized-or-batch-shipping-if-i-have-multiple-open-orders-1324873.md): We're happy to review your open orders and see how we can group or prioritize shipments where possible. Please contact your rep or our support team directly.
- [Will lead times stabilize for future orders?](https://support.diyhairpinlegs.com/en-US/will-lead-times-stabilize-for-future-orders-1324874.md): Yes — we’re working hard to stabilize production by the end of this quarter at the latest (shipping in April, better in May, smooth by June), and you’ll start to see more reliable fulfillment windows in the months ahead.
- [Will you still support custom and high-volume projects?](https://support.diyhairpinlegs.com/en-US/will-you-still-support-custom-and-high-volume-projects-1324881.md): Absolutely. One of the biggest advantages of the new facility is expanded capacity. We’re excited to support more custom work and scalable fulfillment going forward. If you have an interest in getting a quote for a custom or bulk order now, we can co
- [Is quality going to change with the new facility?](https://support.diyhairpinlegs.com/en-US/is-quality-going-to-change-with-the-new-facility-1324884.md): Yes — for the better. Even with our attention to detail at our facility in Nevada, and with our amazing team that built the core of DIY Hairpin Legs, the new equipment and larger facility will allow us to offer higher precision, better finishes, and
- [Can I change my order?](https://support.diyhairpinlegs.com/en-US/can-i-change-my-order-1324885.md): Possibly — it depends on your product and how far along it is in production. Reach out and we’ll do our best to accommodate any changes.
- [What’s next for DIY Hairpin Legs?](https://support.diyhairpinlegs.com/en-US/what%E2%80%99s-next-for-diy-hairpin-legs-1324887.md): Once production stabilizes, we’ll be launching dozens of new designs — and expanding beyond metal goods into wood and recycled plastic offerings. We’re also relaunching our B2B trade program this quarter. Now is a great time to join and lock in exist
- [When will I hear more?](https://support.diyhairpinlegs.com/en-US/when-will-i-hear-more-1324888.md): You can expect more consistent updates starting now (as of April 17th). We’ll be sending weekly updates throughout April and May, and you can always reach us via email, chat, or social media for 1:1 updates in the meantime.
- [My order is still in production, what action needs to be taken?](https://support.diyhairpinlegs.com/en-US/my-order-is-still-in-production-what-action-needs-to-be-taken-1324890.md): None! Your account manager/ contact stays the same and we are working to get your order shipped as soon as possible. In the meantime, please reach out with any questions or update requests.
- [Last but not least...](https://support.diyhairpinlegs.com/en-US/last-but-not-least-1324892.md): We’re grateful you chose DIY Hairpin Legs — whether it’s your first time or you’ve been with us for years. We started this journey in a scrap yard with a hand bender, and this transition is the hardest thing we’ve ever gone through. But we truly beli
- [Where can I get updates or check my order?](https://support.diyhairpinlegs.com/en-US/where-can-i-get-updates-or-check-my-order-1418216.md): We’re keeping our Help Center up to date with the latest info. You can check that any time or reach out directly if you have questions.👉 https://support.diyhairpinlegs.com/en-US/articles/acquisition-short-term-order-impacts-265203. Thanks again for