Why wasn’t I notified earlier about this?Updated 22 days ago

You’re absolutely right to be frustrated if you’ve experienced poor communication or received inaccurate estimates. Our support team has been overwhelmed, and that’s something we’re actively working to improve.  As of April 14th we now have capacity to reply within a 24-48 hour period at the most and this will continue to improve. The ultimate challenge is getting predictability in our production lead times. The owners of the acquiring company will be on site in Texas for the foreseeable future and will be working to get this fixed asap. We’re doing all we can to confirm when shipping dates are going to be accurate and will keep communicating those as we have them.