We know you've been waiting — and we haven’t been as communicative as we normally do; with frequency and proactively. Thank you for your patience and your support. DIY Hairpin Legs has been acquired and here are some updates...
We’ve recently undergone a major transition. DIY Hairpin Legs was acquired by a company focused on building great American manufacturing brands. We’ll be sharing more about this in the near future, but wanted to give you more insight behind the scene
You’re absolutely right to be frustrated if you’ve experienced poor communication or received inaccurate estimates. Our support team has been overwhelmed, and that’s something we’re actively working to improve. As of April 14th we now have capacity
That’s the toughest part — we’re still ramping up over 100 product designs, and we don’t yet have exact ship dates. See our FAQ here on why it’s such a challenge. We expect to begin shipping many products again in April and be back to more reliable t
The short answer is that we made a decision to close our NV facility and migrate to our new TX production facility in a very quick manner and we were wrong about how long it would take. The ramp-up at our Texas facility is taking longer than we origi
We totally understand your frustration. That said, here’s why many customers are choosing to stay with us:. You’re already in our queue — canceling and reordering later may lead to more delays. Production capacity is ramping quickly now. We’re aiming
We’re doing everything we can to avoid that, but we’re not here to force you into a bad experience. If your order has been delayed significantly (especially over our stated 10 week timeline) and you're feeling stuck, reach out — we’ll work with you t
While we haven’t yet shared the name of the acquiring company (we will very soon) we can share that it’s a U.S.-based company that supports and grows manufacturing brands like ours. They’ve brought in more resources, more scale, and a national netwo
Yes — your main point of contact remains the same. Our team is still here and fully focused on supporting you through this transition and beyond.
There are no immediate changes to pricing or account terms. If anything changes down the line, we’ll communicate directly with you well in advance.
We're happy to review your open orders and see how we can group or prioritize shipments where possible. Please contact your rep or our support team directly.
Yes — we’re working hard to stabilize production by the end of this quarter at the latest (shipping in April, better in May, smooth by June), and you’ll start to see more reliable fulfillment windows in the months ahead.
Absolutely. One of the biggest advantages of the new facility is expanded capacity. We’re excited to support more custom work and scalable fulfillment going forward. If you have an interest in getting a quote for a custom or bulk order now, we can co
Yes — for the better. Even with our attention to detail at our facility in Nevada, and with our amazing team that built the core of DIY Hairpin Legs, the new equipment and larger facility will allow us to offer higher precision, better finishes, and
Possibly — it depends on your product and how far along it is in production. Reach out and we’ll do our best to accommodate any changes.
Once production stabilizes, we’ll be launching dozens of new designs — and expanding beyond metal goods into wood and recycled plastic offerings. We’re also relaunching our B2B trade program this quarter. Now is a great time to join and lock in exist
You can expect more consistent updates starting now (as of April 17th). We’ll be sending weekly updates throughout April and May, and you can always reach us via email, chat, or social media for 1:1 updates in the meantime.
None! Your account manager/ contact stays the same and we are working to get your order shipped as soon as possible. In the meantime, please reach out with any questions or update requests.
We’re grateful you chose DIY Hairpin Legs — whether it’s your first time or you’ve been with us for years. We started this journey in a scrap yard with a hand bender, and this transition is the hardest thing we’ve ever gone through. But we truly beli